USPS reports delivery but I didn't receive my package

USPS, in general, is very reliable and professional. The first course of action is to check with your family and friends, or your company's receptionists or mail desk to see if someone has accepted delivery on behalf of you.

You should also allow a few extra days as the package may be on your local postman or postwoman's hands.

If it doesn't show up or if you are worried, we recommend the following:

Call USPS at their toll free number, and tell them you didn't receive your package:

1-800-ASK-USPS® (800-275-8777)

Their office hours are as follows:

M-F - 8:00 am - 8:30 pm ET, Sat - 8:00 am - 6:00 pm ET, Sun/Holidays* - Closed

Please have your tracking number ready. You can find your tracking number in the shipping confirmation e-mail sent to you upon shipping.

What if I didn't get a tracking number:

Send us an email at and we'll help you out. Chances are that we have the tracking number, but for some reason you didn't get the shipping email (it could have bounced, been sent to spam or a number of other reasons).

What if USPS cannot help me?

If USPS doesn't have your package, they can usually help you report it stolen to the police.

If you would like The Moonlight Shop to resend the package, re-shipment fees apply because the original package isn't returned to us. Customers are requested to pay 80% of the original order total as re-shipment fees. Again, this only applies to orders that are delivered and not returned to us.

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